Whether you bought your item in a Calendar Club store or from our website, you can return this for free to our Head Office for a full refund. To do this, please follow the steps below:
1. Call Customer Services on 0808 178 1344 or email us using the 'Click here for help' button (bottom right of screen) detailing your order number for online purchases or an image of your receipt for store purchases, item you would like to return and reason for return. Our Customer Services team will provide you with a Returns Authorisation Number (returns must include this for a refund to be processed) and email you a tracked free UK returns delivery label. Our office opening hours are 08.30 – 16.30, Monday to Friday. Any contact outside of this time will be responded to on the next working day.
2. Pack up your return in its original packaging and with your Returns Authorisation Number. If you do not have the original packaging make sure you pack the items so that they cannot get damaged in transit.
3. Send your parcel using the free returns label by visiting your local post office. They will provide you with a tracking reference for the parcel so you know when this has been received.
4. Refund - Once your order has been received at Head Office, we will issue the appropriate refund. We aim to do this within 48 hours of receipt, however during busy periods this can sometimes take longer.
For further information, please view our full Returns Policy.